Understanding Human-Technology Interaction: Models, Ethics, and the Future of Control

Drawing on the latest interdisciplinary insights on human-technology interaction, this chapter explains key perspectives and frameworks of how people adopt, interact with, and experience technology. After introducing core ethical aspects of technology, the chapter takes a critical stance on the promises and pitfalls of disruptive technological advancement—including but not limited to AI. Combining organizational, socio-psychological, and ethical perspectives on human-technology interaction, fundamental challenges of human control over digital technologies—which are not only tools but also agents and infrastructures—are explained. The chapter explains important blind spots within the most commonly used models of human-technology interaction and discusses unresolved issues of user-technology value alignment, accountability, and control.