Evaluation of the Quality of Tuberculosis Patient Care at the Anti-Tuberculosis Center in Brazzaville

Introduction: Evaluating the quality of patient care is a key indicator of the effectiveness of a health system. In the context of tuberculosis, such an evaluation appears necessary and timely in one of the specialized centers for tuberculosis patient care to assess its impact on achieving the targets of a health program, such as the tuberculosis control program. Objective: To assess the quality of care provided to tuberculosis patients at the Anti-Tuberculosis Center in Brazzaville. Method: A de-scriptive study conducted over six months using a questionnaire administered to tuberculosis pa-tients receiving follow-up during the study period. Results: A total of 139 tuberculosis patients were interviewed, including 75 women (54%) and 64 men (46%). The mean age was 36.7 ± 16.82 years (range: 17–76 years). Most patients were married (56.1%), lived in Brazzaville (95%), and had a secondary education level (49%). The reception was poorly rated in 72% of cases at the administrative level and 65% at the care level, including the lack of respect for privacy (99%). Patients were informed about their disease (87%), and the information provided was clear (73%). However, the reception quality was rated as poor (83%), although administrative procedures were easy. The waiting time for consultations and care was relatively long in 73% and moderately long in 84% of cases, respectively. The waiting conditions were deemed very poor in 90% of cases, and cleanliness was insufficient in 85%. The consultation duration was considered adequate in 90% of cases. The level of patient sat-isfaction was rated as insufficient in 48.2% of cases. Therapeutic success was achieved in 88% of cases, while 7% of patients were lost to follow-up, and 4% died. Conclusion: The quality of care for tu-berculosis patients at the Anti-Tuberculosis Center in Brazzaville should be improved by prioritizing patient-centered care.