A Diaspora-Led Telehealth Response to the Sudan Conflict: A Six-Month Analysis of the SUDAQ Initiative

Background: The armed conflict in Sudan, which began on April 15, 2023, led to the systemic collapse of the healthcare system, necessitating innovative care delivery methods. This report details the rapid implementation and six-month outcomes of a diaspora-led telehealth service launched by the Sudanese Doctors Association in Qatar (SUDAQ). Methods : A descriptive, retrospective analysis of the SUDAQ Telehealth Service (17 April–17 October 2023). The volunteer-run program offered remote consultations via a dedicated hotline and WhatsApp. The service adhered to a privacy-by-design framework, ensuring that all detailed clinical interactions took place solely between the patient and their assigned physician. Data from clinical chats were manually transcribed into an anonymous electronic log. Results: Over the course of six months, the service delivered 1,480 consultations across 36 specialities to patients in 13 of Sudan’s 18 states. Demand was highest in the first two months (1,085 consultations, 73%), coinciding with the peak conflict intensity. The most frequent reasons for consultation were internal medicine (32%), paediatrics (25%), obstetrics and gynaecology (15%), psychiatry (10%), and dermatology (8%). In direct response, a dedicated mental health hotline was established. The model utilised 143 volunteer doctors and chemists to facilitate access to medication. Conclusion : The SUDAQ initiative demonstrates that a diaspora-led telehealth model, utilising inexpensive and accessible technology, can be rapidly deployed and adapted to deliver essential medical advice during active conflict. This approach represents a scalable, ethical crisis response that highlights the critical role of professional diaspora networks.