A Correlational Study to Assess the Level of Patient Satisfaction and Nurses' Caring Behaviour Among Post-operative Patients at Srm Hospital, Kattankulathur, Tamilnadu, India

Background of the study: The main goals of compassionate behavior are to lessen the patient's pain and suffering, satisfy their needs and expectations during the course of the care and treatment process, and increase their degree of satisfaction. In addition to surgery, many patients may require critical nursing care. Aim The study's objective is to evaluate the level of satisfaction of nursing care among post-operative patients and the compassionate behavior of nurses and to correlate the both patient satisfaction and nurses caring behavior. at SRM general Hospital in Kattankulathur. Materials and methods It was a descriptive study, and the research methodology was quantitative. The non-probability convenience sampling method was used to choose the patients. The study's sample size was 140 (70 patients plus 70 nurses). Data were gathered using a standard interview questionnaire from the participants in post-operative wards, surgical intensive care units, and orthopaedic wards between May 5, 2022, and May 15, 2022, after obtaining formal permission and written consent from the participants. SPSS version 20 was used to analyze the gathered data. Result The results shows that, 3(4.29%) and 67 (95.71%) of the 70 post-operative patients expressed moderate and high levels of satisfaction, respectively. 69 (98.57%) of the nurses who cared for post-operative patients exhibited high nursing care behavior, while 1 (1.43%) exhibited moderate nursing care behavior. The average score for nursing care behavior was 105.06 ± 8.59, and the average score for patient satisfaction was 127.33 ± 5.46. Patient satisfaction and nursing care behavior had a moderately positive link, as indicated by the estimated Karl Pearson's correlation coefficient of r = 0.420. This correlation was statistically significant at p < 0.001.This implies unequivocally that patient satisfaction rises in tandem with high-quality nursing care behavior. Age and education were the demographic variables that demonstrated statistically significant differences (2 = 16.978, p = 0.001). Conclusion Present study is done to assess the level of patient satisfaction and nurses caring behaviour among post operative patients at SRM hospital, Kattankulathur. The study concludes that level of patient satisfaction and nurses caring behavior among post operative patients is highly significant and the hypothesis formulated was accepted.