Exploring Workers’ Experience in Public Administrations: Intergenerational Relations and Change as Difficulties and Potential

Background: In a context of profound transformation within Public Administration, the growing generational diversity of the workforce poses critical challenges to organisa-tional well-being and worker health. Discriminatory phenomena such as ageism and, in particular, gendered ageism, can undermine job satisfaction and employee health, with potential repercussions for the effectiveness of public services. Methods: This qualitative study explored the work experience of 30 employees in the Italian Public Administration through semi-structured interviews. Data were analysed using a thematic analysis of elementary contexts via T-Lab software. Results: The results reveal an experience struc-tured along two main axes: individual/organisation and difficulties/potential. While positive relationships with colleagues and teamwork emerge as a pillar of well-being and satisfaction, significant critical issues also strongly surface. Significant experiences of ageism and, notably, gendered ageism were identified, manifesting as stereotypes, pressure on women’s physical appearance, and exclusionary dynamics, with a negative impact on individual psychological health. Furthermore, challenges in managing organ-isational dynamics and a complex negotiation of work-life balance emerged. Conclusions: To ensure the sustainability and effectiveness of the public sector, it is essential to actively combat age and gender-based discrimination. This objective represents a strategic priority to safeguard the well-being of the workforce, retain skills, and build a healthy, resilient, and productive working environment.