Evaluating Conflict Management Strategies and Supply Chain Performance: A Systematic Review in Jordan’s Food Manufacturing Sector

This systematic literature review explores how Conflict Management Strategies (CMS) impact Supply Chain Performance (SCP), focusing on the mediating roles of Supply Chain Operational Processes (SCOP) and Customer-Centric Green Supply Chain Management (CCGSCM) within Jordan's food manufacturing sector. Framed within Smart City initiatives and sustainable development goals (SDGs 9, 11, and 12), this study addresses critical gaps identified in the literature, particularly the lack of integrated examination of CMS impacts in emerging markets like Jordan. Utilizing thematic analysis, this review consolidates key findings across relevant studies from 2010-2025 sourced from top-tier databases.The results reveal that collaboration emerges as the most effective CMS, enhancing stakeholder interactions, operational coordination, and resilience. SCOP significantly mediates CMS-SCP relationships, with logistics and inventory management notably vital in mitigating disruptions. Additionally, Customer-Centric Green Supply Chain Management (CCGSCM) is highlighted as pivotal for sustainability and operational efficiency, in post-COVID market conditions. The findings offer valuable insights for practitioners and policymakers, providing strategic recommendations for integrating technology-driven and relationship-focused CMS tailored to Jordan's unique socio-economic context, thereby aligning operational practices with global sustainability goals (SDGs 9, 11, and 12).