Digitalization in the Supply Chain: Enhancing Operational Efficiency in Italian Dining Establishments

This research investigates the impact of digitalization on supply chain management in Italian dining establishments, emphasizing how technological advancements enhance operational efficiency. The study employs a qualitative methodology, gathering data through interviews with restaurant managers and staff members to explore their experiences and perceptions regarding the implementation of digital tools in their supply chains. Key themes identified include the enhancement of supply chain transparency, benefits of automated inventory management, improvements in kitchen operations, challenges faced during digital transformation, and the future potential of digitalization. The findings indicate that digitalization significantly improves transparency within the supply chain, enabling better traceability of ingredients, fostering stronger supplier relationships, and ultimately building customer trust. Automated inventory management systems contribute to reduced food waste and increased efficiency, while digital tools streamline food preparation processes, ensuring consistent quality control. However, challenges such as high implementation costs, employee resistance to change, and integration complexities highlight the need for strategic planning and staff training during the transition to digital systems. Looking to the future, the potential for artificial intelligence and advanced analytics to enhance operational decision-making and tailor customer experiences presents exciting opportunities for Italian dining establishments. This research provides valuable insights for restaurant owners and managers seeking to navigate the complexities of digital transformation, emphasizing the importance of embracing technology to remain competitive in a rapidly evolving market.