MASHA: A Multi-Agent System for Healthcare Sentiment Analysis Using AI for Migraine Detection in Arabic Tweets

Migraine detection and sentiment analysis in healthcare have become increasingly important, particularly with the rise of social media platforms like Twitter, where users often share their personal health experiences. This study presents MASHA (Multi-Agent System for Healthcare Sentiment Analysis), an artificial intelligence (AI)-driven framework that integrates multiple machine learning (ML) models for sentiment analysis of Arabic tweets related to migraines. The system leverages a multi-agent architecture to handle tasks such as data acquisition, pre-processing, model training and real-time decision-making. Key ML models, including Support Vector Machines (SVM), Naive Bayes (NB) and Logistic Regression (LR), are integrated using ensemble techniques, leading to improved classification performance.

Experiments conducted on a dataset of Arabic tweets demonstrate that MASHA outperforms traditional methods, achieving an accuracy of 90.0% and an F1-score of 89.46%. Moreover, the system’s scalability and flexibility make it suitable for real-time public health monitoring, offering valuable insights into patient experiences and public sentiment regarding healthcare services.

MASHA’s adaptability suggests its potential application for analysing other healthcare-related conditions, reinforcing the system’s scalability and broader relevance. Future work will focus on incorporating deep learning (DL) models and expanding the dataset with content from additional social media platforms.