Functional Strategies Implementation and Service Delivery of Kiambu County Government in Kenya
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Functional strategies play a pivotal role in guiding policy development and enhancing organizational effectiveness. However, public concerns have been raised regarding the timeliness, effectiveness, and achievement of set objectives in the service delivery of the Kiambu County Government in Kenya. This study sought to explore the influence of implementing functional strategies on service delivery. The specific objectives were to assess the impact of human resource, supply chain, operational, and technological strategies on service delivery. The research was grounded in Adams' Equity Theory, Systems Theory, Stakeholder Theory, and the Technology Adoption Model. A descriptive research design was utilized, with data collected via questionnaires from 120 senior, middle, and supervisory officers in Kiambu County Government, achieving a 90%response rate. Data were analyzed using SPSS version 25. Pearson correlation analysis revealed strong positive correlations between service delivery and human resource strategies(r=0.822),supply chain strategies(r=0.737),operational strategies(r=0.714)and technological strategies(r=0.811),,all statistically significant(p<0.01).A multiple regression model revealed that these functional strategies collectively accounted for 52.1%of the variance in service delivery.Notably, technological strategies emerged as the most potent predictor(β=0.539), followed by human resource strategies. This indicates that while an integrated approach is essential, strategic investment in technology may currently offer the highest leverage for improving service delivery in Kiambu County. The study concludes that a concerted focus on these functional strategies is crucial for enhancing service delivery. It recommends that the county government invest in advanced technologies, enhance human resource incentives and performance evaluations, strengthen supply chain vendor accountability, and optimize operational processes for continuous improvement
