Opinion Monitor Artificial Intelligence. Use and Evaluation of AI in the Workplace—A Question of Occupational Class: Brief Report on a Segmentation Study

This brief report presents the key findings of a segmentation study conducted in June 2025 as part of the research project Opinion Monitor Artificial Intelligence 3.0. It analyzes the attitudes, assessments, and reactions of 1,987 working people in Germany toward the use of artificial intelligence (AI) in the workplace, differentiated by occupational class based on the Oesch classification. The results show marked differences between occupational classes. Higher-skilled and technically oriented groups evaluate AI more positively, see greater potential professional benefits, and report fewer concerns about stress and substitution. Occupational classes with organizational or interpersonal work logic and lower skill levels, on the other hand, react more ambivalently and express concerns more frequently, particularly with regard to data protection, social contacts, and the general replaceability of human labor. Across all occupational classes, the potential for AI to reduce workloads and improve health and safety is recognized, while resistance and protest tendencies remain moderate overall. Overall, the findings illustrate that perceptions of AI in the workplace are strongly influenced by professional position, work logic, and qualifications.