Underlying Threats of Customer Service Jobs for Talented Graduates in Career Development in Bangladesh

The objective of this article is to take a deeper look into the realities of career management by young graduates from the perspective of Bangladesh. Career management is a critical issue for every professional all around the world. Much depends on how an individual has planned his/her career and approached it with right and timely decision making. Although this proposition is ideal to expect, in practice, more precisely in the developing countries like Bangladesh, where the job opportunities are scarce, only a handful of organizations can afford or have the strategic objective to implement career development policies for its employees. The concern of this study is to understand the career path that are offered by service based organizations to its employees and see the possible implications on career that are purely focused on direct customer interactions for a substantial period of time.