Effectiveness of an Intervention Based on Communication Skills and Cognitive Distortions to Improve the Doctor–Patient Relationship

Introduction : The physician–patient relationship (PPR) is a core element of clinical practice. It affects both patients (e.g., satisfaction, treatment adherence) and healthcare professionals (e.g., reduced conflict, improved well-being). Training in communication skills helps prevent conflicts, enhances quality of care, and protects professionals. Therefore, there is a need for training programs that strengthen the PPR, prevent difficulties in the therapeutic process, and improve well-being. Objective : To evaluate the effectiveness of a training program in communication and problem-solving skills aimed at medical staff. Method : The sample consisted of 147 professionals from the Public Health Service. Participants were divided into three groups of approximately 40–60 individuals each. Group allocation was non-random and based on medical specialty and professional setting. The intervention included content on cognitive restructuring, assertive communication, motivation, leadership, and conflict management. Sociodemographic variables, communication skills, cognitive distortions, and quality of life were assessed. Results : Following the intervention, significant changes were observed in the variables analyzed. Perceived quality of life increased among professionals, while dependency-related cognitive distortions decreased and perfectionism showed a slight increase. Communication skills scores decreased after the intervention. Sex-based differences were found in some variables, although not in the magnitude of pretest–posttest change. Significant associations among variables were also identified. Discussion : These findings provide evidence of the value of training professionals in skills that strengthen the PPR. Further research using more rigorous designs is needed to consolidate these results and advance the development of effective interventions.