Organisational Flexibility and Agility in Hybrid Work: Drivers of Employee Satisfaction

Hybrid work has become a defining feature of modern organisations, yet its success depends on more than technology and policy. This study examines how employees perceive organisational flexibility and agility in hybrid environments and how these perceptions influence job satisfaction. Using survey data from 100 professionals across multiple sectors and regions, we analysed the relationships between flexibility, agility, hybrid work experience, and satisfaction. Results show that organisational flexibility, characterised by autonomy, decentralisation, and responsiveness, is the strongest predictor of job satisfaction, explaining over half of the variance. Agility and hybrid work arrangements, while positively associated with satisfaction, did not emerge as significant predictors when flexibility was considered. These findings highlight flexibility as the linchpin for employee well-being in hybrid contexts, while agility plays a more indirect, industry-sensitive role. For organisations, the implication is clear: embedding flexible practices and participative cultures is essential for sustaining engagement and resilience in the future of work.