Bridging the Digital Divide: Evaluating the Impact of Digital Literacy Training for School Students in Baltimore’s Underserved Communities

This study evaluates the META Zone NTIA digital literacy initiative, implemented in two Baltimore community schools in 2024–2025. Using an embedded single-case study design, we triangulated 18 digital navigators’ case notes, surveys from 48 families, and digital navigator focus group interviews to examine access, engagement, and learning outcomes. Program implementation paired equitable infrastructure - distribution of 200 laptops and two years of free home internet with navigator-led, culturally responsive instruction that integrated AI-enabled tools (e.g., Khan Academy, ChatGPT) and adaptive apps. Findings indicate substantive gains in students’ digital confidence, online safety awareness, and application of digital skills to reading and mathematics; 96% of responding families reported overall satisfaction. Laptop distribution improved access, though barriers such as attendance conflicts, unstable internet, and limited program duration constrained outcomes. Parents reported high satisfaction and observed meaningful learning gains. The study emphasizes the importance of community-based digital literacy interventions and provides recommendations for extending program duration, enhancing technical support, and promoting equitable technology adoption.