Patient Satisfaction with Orthodontic Treatment and Outcomes: Insights from an Orthodontic Department

Background/Objectives : This study aimed to evaluate patient satisfaction with the procedures and outcomes of orthodontic treatment provided at a Postgraduate Orthodontic Department at Tabriz University of Medical Sciences. The goal was to enhance healthcare services based on these insights. Methods : A cross-sectional study was conducted using a validated questionnaire, which included 10 items and was distributed to 100 patients who had completed their orthodontic treatment and attended follow-up sessions. Participants were selected through probability proportional sampling across seven orthodontic residents, with no restrictions on age or other demographic factors. Informed consent was obtained from all participants. Associations between demographic factors, service quality, and patient satisfaction were analyzed using Kruskal-Wallis, Mann-Whitney U, Spearman correlation tests, and multiple regression analysis. Results : Out of 100 questionnaires, 87 were completed and included in the analysis. Descriptive analysis highlighted demographic patterns and responses to questionnaire items. While no significant association was found between demographic factors and patient satisfaction levels, a strong positive correlation was identified between service quality and satisfaction levels. Furthermore, multiple regression analysis confirmed that service quality was the most significant predictor of patient satisfaction. Conclusions : Although overall patient satisfaction was high, areas for improvement were noted, particularly in enhancing the quality of patient admission and ensuring the timely presence of professors.