Gen Z from the Perspective of Managers and Comparison with Previous Generations

Introduction: Due to the growing Gen Z population in the workforce, it has become critical for employers and organizations to understand their work characteristics, behaviors, and expectations to gain insight into the evolving nature of work. The primary objective of this study is to evaluate the work organization preferences of Gen Z and determine if these preferences differ from those of preceding generations, according to managers' perspectives. Based on these evaluations, the study focuses on the disparities in work-related behaviors between Gen Z and other generations. And also aimed to determine motivational factors for Generation Z in the workplace, including reward and punishment mechanisms, promotion expectations, and optimal management practices to effectively accommodate them.Methods: A qualitative study was designed using in-depth interviews, involving 50 managers from diverse sectors and managerial positions. The study was conducted in Istanbul and focused on enterprises with over 50 employees. The responses from the interviews were assessed using thematic analysis with a template approach. The transcripts were analyzed using Taguette software.Results and Discussion: While the majority of managers belong to Generation Y, they report that Generation Z employees present the most significant managerial challenges. Over half of the managers indicated the challenges in the management process are primarily related to work commitment and discipline, irrespective of generational differences. On the other hand, evaluations from the remaining managers, regardless of their own generational affiliation, indicate that intergenerational conflict is prevalent in organizations, with Gen Y standing out in terms of compatibility with other generations and adaptation to today's business conditions. Furthermore, generations are primarily differentiated by their work habits and communication styles. Additionally, while having relatively high expectations regarding job design and workplace conditions, Gen Z possesses valuable attributes such as adaptability and technological proficiency, which are crucial for the future of organizations. Managers also agree that prioritizing the work environment, flexibility, recognition, participation in decision-making, and professional growth are essential for business success. The study concluded with recommendations for managerial strategies and human resources policies, aimed at optimizing organizational practices.