The Effectiveness of the CREW Intervention in Reducing Workplace Incivility and Job Stress While Enhancing Organizational Commitment Among Academicians: A Quasi- Experimental Study

Workplace incivility and stress have become increasingly prevalent in academic institutions, affecting faculty morale, commitment, and performance. This quasi-experimental study evaluated the effectiveness of the Civility, Respect, and Engagement at Work (CREW) intervention among academicians. A total of 104 faculty members from public universities were randomly assigned to an intervention group (n = 52) and a wait-list control group (n = 52). The CREW program was implemented over six months comprising 18 sessions (three sessions per month). Measures of workplace incivility, job stress, and organizational commitment were administered at pre- and post-intervention phases. The intervention group showed significant improvements post-intervention in all three domains: decreased workplace incivility ( t  = 6.55, p  < .01, d  = 0.92), reduced job stress ( t  = 4.02, p  < .01, d  = 0.56), and enhanced organizational commitment ( t  = 8.80, p  < .01, d  = 1.24). In contrast, participants in the control group experienced heightened levels of incivility and stress, alongside no notable enhancement in organizational commitment.. These findings underscore the utility of CREW as an evidence-based tool to foster psychological well-being and institutional engagement in academic settings.