A Post-Pandemic View of Work-From-Home and Employee Performance: A Moderated-Mediation Model

The primary objective of the study is to assess employee performance among individuals working remotely, considering the mediating role of digital literacy and the moderating influence of technostress within public universities of Malaysia. A structured questionnaire was employed to gather a total of 320 responses from university lecturers. The data were analysed using the partial least squares structural equation modelling (PLS-SEM) technique through smartPLS-4. The results of the study indicated that working from home does not exhibit a direct significant relationship with employee performance, except for an indirect relationship mediated by digital literacy. Furthermore, the findings suggest that technostress has a significant negative moderating effect on the relationship between digital literacy and employee performance. Besides, technostress moderated the indirect relationship between work-from-home and employee performance through digital literacy. Consequently, digital literacy is essential for the successful implementation of effective work-from-home strategies that enhance employee performance. It is recommended that university management prioritise the enhancement of digital literacy prior to implementing remote work strategies. Additionally, management should address employee stress levels, as these can influence both digital literacy and employee performance. Future research may explore these findings in other service sectors, such as information technology and customer service.