Patients’ perceptions of Quality Nursing Care and Services in Emergency rooms of West Bank hospitals

Background Patient-centered care assessment represents a fundamental component of healthcare quality improvement initiatives. Understanding patient perspectives regarding nursing care quality in emergency settings provides crucial insights for enhancing service delivery and patient outcomes. Objective This investigation aimed to evaluate patient perceptions regarding nursing care quality and associated services within emergency departments of West Bank healthcare institutions. Methodology: A descriptive cross-sectional design was employed, encompassing 219 patients who received emergency care services across three major West Bank hospitals. Data collection utilized a validated 36-item instrument measuring multiple dimensions of nursing care quality perception. Findings: Analysis revealed that 52.1% of participants demonstrated favorable perceptions of emergency nursing care quality. Domain-specific analysis indicated the highest satisfaction levels for nurse-patient interpersonal dynamics (73.1%), followed by clinical competency (67.1%), service efficiency (63.9%), instructional provision (63.0%), personal information management (55.3%), physical environment (47.5%), and sanitation standards (27.9%). Educational attainment emerged as a significant predictor of care perception quality (p < 0.05). Conclusions Approximately half of the study population expressed positive perceptions of emergency nursing care quality. Educational background significantly influenced patient perceptions, suggesting the need for tailored communication strategies in diverse patient populations.