Navigating Workplace Stress: A Qualitative Exploration of Mental Healthcare Workers’ Lived Experiences with STAPP@Work, a Mobile Stress Management Intervention

Background Mental health workers (MHWs) face ongoing challenges, including heavy workloads, staff shortages, and pressure due to long patient waiting lists. These factors contribute to high levels of stress, affecting both their well-being and the quality of patient care. Digital interventions have shown promising results in supporting stress management among healthcare professionals. However, little is known about MHWs’ experiences with such interventions. This study aims to explore the lived experiences of MHWs regarding the use of STAPP@Work, a self-monitoring stress management app designed for the workplace. Methods A qualitative study was conducted using semi-structured interviews with MHWs (N = 14) who used STAPP@Work for two weeks. Thematic analysis was performed to identify key patterns related to app experiences, engagement, stress recognition, and coping behaviours at work. Results Participants reported increased self-awareness and early stress recognition, which facilitated timely intervention. The app prompted "self-check-ins", enabling users to reflect on their well-being and recognize stress signals throughout the day. MHWs engaged in both problem-focused and emotion-focused coping strategies, such as prioritizing tasks, reframing thoughts, and relaxation techniques. While most found the app useful and easy to use, barriers included time constraints, perceived effort, and the need for more personalized coping strategies. The app encouraged lasting behavioural changes, with some employees continuing stress management strategies beyond app use. Conclusions STAPP@Work shows potential as a preventive stress management tool for MHWs by promoting self-awareness and early intervention. While employees benefited from increased stress awareness and coping, sustained engagement remained a challenge. Future research should explore long-term use facilitators and workplace integration and its applicability for other working populations. Trial registration ClinicalTrials.gov NCT06991439, registered on 27 May 2025. Retrospectively registered.