Student Satisfaction with University Facilities and Services and its Impact on Academic Performance: A Study in Higher Education

Purpose – The purpose of this paper is to investigate the relationship between student satisfaction with university facilities and services and its impact on academic performance Design/methodology/approach – The study employs a quantitative research design using an online survey methodology to collect data from a sample of 253 students. Pearson’s product-moment correlation analysis is used to explore the strength and direction of relationships among variables related to student satisfaction and academic performance. Findings – The findings reveal significant positive correlations between teaching methods, classroom environment, and library facilities with students' academic performance, indicating that improvements in these areas can enhance student satisfaction and academic outcomes. Originality/value – This study comprehensively investigates the impact of student satisfaction with university facilities and services and its impact on academic performance: A study in higher education in Ghana.