Trends of Communicating Perioperative Findings for Patients and Caregivers, and Its Effect on Patient Satisfaction in Tikur Anbessa Hospital, Addis Ababa, Ethiopia A Prospective Cross-sectional Study, 2024

BACKGROUND Perioperative patient and physician communication skills are essential to provide high-quality care to patients. Tikur Anbessa hospital, being Ethiopia's tertiary referral hospital and a center of different surgical specialties, is an ideal place to study the relationship between patients' perioperative communication and its effect on satisfaction. The purpose of this study is to assess the trend of perioperative patient communication and its effect on patient satisfaction in Tikur Anbessa Hospital METHODS The study was conducted from May 01 to August 30, 2024 at Tikur Anbessa Specialized Hospital. A prospective cross-sectional study was conducted by collecting primary data from interviews. The sample size of 226 was estimated by using the Cochrane formula considering a previous level of satisfaction 84%. Convenience sampling was chosen. Data was entered into SPSS v25. Descriptive and regression analysis done and the outputs presented using tables, graphs, & figures accordingly. RESULTS This study shows a mean overall surgical patient satisfaction rate of 67.3% . And among several possible factors contributing to the overall patient satisfaction, this study showed significant association with patients being informed about the diagnosis of illness preoperatively (AOR: 16.9, C.O.R: 0.017 [95% C.I: 0.002–0.129]) Estimated cost and length of stay preoperatively (AOR: 8.65, C.O.R: 0.041 [95% C.I: 0.006–0.305 ]) Intraoperative finding and Procedure done, (AOR 11.74, C.O.R: 0.033 [95% C.I: 0.010-.110]) Anticipated postop course, (AOR 7.67, C.O.R: 0.035 [95% C.I: 0.008–0.147]) CONCLUSION Overall patient satisfaction is fair in Tikur Anbessa Hospital but comparatively lower than the previously reported figures in the literature. Addressing gaps of information with an important focus on preoperative information of patients’ diagnosis, the anticipated course and informing the intraoperative findings and procedures will significantly influence the satisfaction rate.