Exploring Stakeholder Experiences with Electronic Medical Records in Indonesia's Digital Health Transformation

Digital literacy plays a pivotal role in accessing and utilizing health services, particularly in Indonesia's diverse and geographically dispersed population. This qualitative study delves into the landscape of digital health implementation in the Indonesian health sector. The results aim to understand the challenges and opportunities of leveraging digital technologies to improve healthcare accessibility and quality. Method : Design research is a descriptive qualitative approach that involves focus group discussion to gather insights from healthcare providers, managers, and policymakers. Purposeful sampling was used to guarantee representation across various positions and demographic groups. Thematic analysis was employed to identify trends and themes associated with digital use. Results : The findings revealed five themes. The findings highlight the varying experiences among stakeholders, which are influenced by factors such as leadership, staff competency, regulation, and technological infrastructure. Many benefits of digital health care for quality of care, such as telemedicine and electronic medical records. Moreover, the study revealed barriers hindering the adoption of digital health solutions, including concerns about data privacy, technological literacy, and ethical preferences. Implications : Recommendations are proposed to enhance digital literacy in the health sector, including tailored training programs, improved leadership, and policy interventions to promote equitable access to digital healthcare services across Indonesia.