Satisfaction of Healthcare Workers with Family Medicine Residents' Performance, Conduct, and Interpersonal Skills in Primary Healthcare Centers

Background: Primary healthcare centers are essential for community care, with family medicine (FM) residents playing a key role. Their performance and interpersonal skills impact patient experience and assessing healthcare worker satisfaction provides a fuller view of resident competency beyond supervisor feedback. Aim: This research assesses healthcare worker satisfaction with family medicine residents in primary healthcare centers, identifying challenges affecting patient care and resident education to improve overall center effectiveness. Methods: We conducted a three-month quantitative, cross-sectional study using questionnaires in primary healthcare centers within Riyadh's second health cluster, targeting a representative sample of healthcare workers, including nurses, technicians, administrative staff, and others in Saudi Commission of Health Specialties (SCFHS) accredited family medicine residency centers. Results: The majority of study participants are female 104 (68.9%), Saudi 148 (98%), and aged 30–39 73 (48.3%). Over half hold diplomas 82 (54.3%), with nurses being the largest group 93 (61.6%). Job experience is mostly 11–20 years 88 (58.9%). Reliability is high (Cronbach's alpha > 0.85). Participants agree residents respond well and show empathy. ANOVA reveals significant differences in satisfaction based on job experience for performance (p = 0.026) and conduct (p = 0.071), but not interpersonal skills. Satisfaction does not vary by education, nationality, or specialty, with average scores of 4.14 for performance, 4.38 for conduct, and 4.22 for interpersonal skills. Conclusion: The study found high satisfaction among predominantly female Saudi healthcare workers regarding family medicine residents' performance and interpersonal skills. Job experiences influence satisfaction, but education and specialty do not significantly affect perceptions. These positive scores highlight the need for strong collaboration between healthcare workers and residents to enhance patient care and the educational environment.