Adaptive Workplace Architecture: The Role of Integrated Indoor Environmental Quality in Enhancing Collaboration and Well-Being

Indoor Environmental Quality (IEQ) is a key driver of employee well-being and performance, yet most studies examine isolated factors or private-sector settings. Evidence remains limited on how integrated IEQ conditions affect employee experience in public-sector workplaces, where diverse staff and aging infrastructure create distinct challenges. This study examined how a municipal utility’s flexible, technology-enabled WorkHub enhanced employee collaboration, satisfaction, and engagement, aiming to generate evidence-based insights for adaptive, health-supportive workplace design. A mixed-methods approach combined quantitative and qualitative data. Ninety-eight employees completed the Workplace Environment Satisfaction and Performance Questionnaire, evaluating 18 IEQ dimensions and five outcome categories. Open-ended responses and a think tank session with 24 employees were thematically analyzed to identify strengths, challenges, and opportunities. Quantitative results showed significantly higher satisfaction in 15 of 18 IEQ dimensions, including layout, air quality, and coworker interaction, along with improved collaboration and job satisfaction. Qualitative insights reinforced these gains, highlighting technology integration, natural light, and supportive culture, while noting needs for better acoustics and privacy. Overall, the study underscores how integrating IEQ strategies with human-centered design enhances wellbeing and organizational effectiveness.