The Quality of Advocacy Services in Primary School Social Work from the Perspective of Vietnamese Teachers

The study was conducted to assess primary school teachers’ satisfaction with advocacy services in primary school social work and to identify influencing factors. Data were collected from 398 primary school teachers through a questionnaire, assessing aspects of advocacy services including reliability, responsiveness, competence, empathy and im-plementation conditions. The results of the study showed that teachers’ overall satisfaction was quite high (M = 4.01, SD = 0.27), with all components being positively evaluated. Analysis of differences by demographic factors showed that sex, age, location and region influenced teachers’ evaluation of service quality, while seniority and education level had only limited impact. Pearson correlation analysis shows that all service factors have a positive relationship with satisfaction, in which responsiveness, trust, empathy and im-plementation conditions are statistically significant. Service factors also have strong cor-relations with each other, reflecting the consistency in teachers' perceptions. The study provides a quantitative basis for improving and enhancing the quality of advocacy services in primary school social work, and suggests policies and directions for further research.