Role Clarity Among Patient Care Technicians in Saudi Arabia: Outcomes of a Structured Educational Program
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Objectives: Role clarity is a persistent challenge among Patient Care Technicians (PCTs), contributing to inconsistent task performance and safety risks. In Saudi Arabia, little is known about PCTs’ understanding of their responsibilities. This study assessed baseline knowledge and evaluated the impact of a targeted educational program aimed at improving clarity in roles, safety practices, and communication. Methods: A quasi-experimental pre–post design was used in September 2025 with 35 participants from the Hail Health Cluster. The one-day intervention included lectures, discussions, role-play, and case scenarios. A validated survey assessed four domains: role clarity, core clinical tasks and safety, communication and ethics, and objective knowledge. Paired t-tests were performed using SPSS v29, with effect sizes reported via Cohen’s d. Results: Baseline scores were lowest in objective knowledge (41.4%) and role clarity (62.8%). Post-training, total composite scores improved significantly (+10.88%, p < .001), with the greatest gain in objective knowledge (+19.8%, p < .001). Role clarity showed only a modest, non-significant increase (+3.98%, p = .088). No demographic differences were found. Conclusion: Training enhanced PCT knowledge, but improving role clarity may require longer-term, system-level strategies.