Reviewing and Mapping the Digital Transformation Process of SMEs

Digital transformation is crucial for small- and medium-sized enterprises (SMEs), as it enhances organizational efficiency, productivity, and competitiveness by enabling process automation, cost reduction, and faster decision-making. It also allows for SMEs to leverage emerging technologies, improve customer engagement, and access new markets, thereby fostering innovation and sustainable growth. The proposed study aims to reveal the most significant aspects regarding the digital transformation in the SME business environment. Even though the concept of digital transformation has gained much research interest, SMEs still face significant obstacles, including limited financial resources, a shortage of skilled personnel, and resistance to change within organizational culture. A systematic literature review on the digital transformation of SMEs was conducted to reveal the enablers and obstacles encountered by these businesses in their pursuit of digital maturity. This review underscores the importance of human resources and digital maturity, emphasizing the need for a digitally skilled workforce and a culture of continuous learning. The results can enforce future research on this subject and could focus on the relationship between digital transformation and organizational performance, the role of digital entrepreneurship, and the long-term effects of digital transformation, providing valuable insights to help SMEs navigate the complexities of digital transformation and achieve sustainable growth.