Analyzing the Risk Management at BDO Unibank during Post Covid-19 – Navigating Financial and Operational Risks: A Case Study

The case study discusses risk management of BDO Unibank, the Philippines country's biggest bank, dealing with its approach towards critical financial, operational, and compliance risks. The key challenges were the extensive cyber fraud event in December 2021 that resulted in unauthorized transactions, loss to customers, liquidity strain, and weakening customer confidence. Besides, operational risks were unveiled in 2022 when system outages interrupted mobile banking services, leading to customer discontent and regulatory attention. Compliance risks were brought into the limelight through BSP-imposed fines for security procedure failures. In resolving these concerns, BDO actively strengthened cybersecurity through multi-factor authentication, real-time fraud monitoring, and customer education on fraud prevention. The bank also reinforced IT infrastructure for dependability and compliance with international security standards (ISO/IEC 27001). These steps significantly reduced vulnerabilities, restored customer confidence, and strengthened BDO's market resilience. Hence, BDO's experience underlines the importance of full-cycle risk management programs to fuel financial stability, business resilience, and regulatory compliance in the fast-evolving digital banking landscape.