The Influence of Information Systems on Supply Chain Resilience During Disruptive Events

This study examines the influence of information systems on supply chain resilience during disruptive events. As global supply chains become increasingly complex and vulnerable to unforeseen disruptions, organizations are turning to information systems to enhance their resilience and ability to adapt in crisis situations. The research investigates the role of various information technologies, such as real-time tracking, predictive analytics, cloud-based collaboration tools, and emerging technologies like blockchain, IoT, and AI, in building resilient supply chains. By utilizing a qualitative approach, this study gathers insights from a sample of 38 professionals across diverse industries who shared their experiences in managing supply chains during disruptions. The findings reveal that information systems significantly improve supply chain visibility, enabling organizations to anticipate disruptions, respond more efficiently, and maintain operational continuity. Additionally, the integration of information systems enhances collaboration and communication among supply chain partners, fostering trust and facilitating joint problem-solving. Furthermore, the study highlights the importance of agility, flexibility, and data-driven decision-making in navigating disruptions. Despite these advantages, the research also identifies challenges related to system integration, cybersecurity risks, and resistance to change, which can hinder the effective implementation of information systems. The study concludes that while information systems are critical to enhancing resilience, their success depends on strategic planning, a culture of innovation, and context-specific solutions. The findings contribute to the growing body of knowledge on supply chain resilience and offer practical insights for organizations looking to strengthen their supply chain operations in the face of increasing uncertainty.