Coverage and Utilization of Digital Healthcare Services: A Registry-Based Observational Study

A retrospective, registry-based analysis describing the uptake, user characteristics, and clinical scope of a digital primary care clinic within the Finnish public health system. The study utilized data from 2,635,708 primary care encounters recorded between 2019 and 2024 to examine patterns of care following the digital clinic’s introduction. By 2024, digital visits accounted for 12.7% of all primary care encounters. Users of the digital clinic were significantly younger, more likely female, and had fewer comorbidities compared to those using traditional care, with notably low uptake among adults over 65. The most common conditions managed digitally were acute respiratory infections, dermatologic issues, and urinary tract infections. Follow-up analysis showed that 21% of patients had a new encounter within 30 days, with in-person visits being the most common subsequent modality. This study demonstrates that a digital clinic can expand access and resolve nearly half of cases without even a digital physician consultation, while also functioning as a triage system for cases requiring further care. However, targeted strategies are needed to increase adoption among older adults and individuals with chronic illnesses.