Empowering Patients with Heart Failure Through Digital Health: The Role of Family Physicians

Heart failure (HF) affects millions worldwide and is associated with high hospital readmission rates. Patients with HF often face challenges such as medication non-adherence, mild cognitive decline, limited healthcare access, and poor knowledge of their condition. Validated digital health tools (DHTs) can help manage HF and prevent symptom worsening. However, it is essential to consider the input of family physicians (FPs) in the development of user-centered DHTs. This study aimed to understand FPs’ attitudes and needs regarding the feasible and effective use of existing self-care DHTs to support older patients with HF. This qualitative study used a user-centered design framework. Semi-structured interviews with twelve FPs were conducted, using persona-case scenarios. The data were analyzed using NVivo 12 software and Braun and Clarke’s thematic analysis method.

The following themes were revealed: availability of advice in challenging situations, patient clinical data, digital health tool competencies, patient factors, attitudes and preferences toward digital health technology, and the primary care climate .

This study explores family physicians’ (FPs) needs and expectations in supporting seniors with heart failure (HF) through self-care digital health technologies (DHTs). The findings highlight key challenges FPs face in managing chronic diseases in older adults and emphasize critical considerations for designing HF digital health platforms. Specifically, the study underscores the importance of feasibility and effective integration into primary care, ensuring these platforms align with clinical workflows and enhance patient self-management. These insights can guide the development of user-centered DHTs that support both physicians and patients, ultimately improving HF care in primary care settings.