“It’s like the spirit of the blitz”: the impact of the COVID-19 pandemic on LTCF staff working relationships in England
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Background
The COVID-19 pandemic created novel challenges for staff working in the adult social care sector, however its impact on staff working relationships within facilities is unclear. The aim of this study is to explore the effect the pandemic had on staff working relationships.
Method
Secondary analysis of data collected in semi-structured, qualitative interviews with LTCF staff. Twenty-four participants working in eight LTCFs in England were recruited to discuss their experiences of working in a LTCF during the COVID-19 pandemic. Thematic analysis was used to explore the impact of the pandemic on staff working relationships.
Results
Seven themes were identified, these were a) a shared commitment to providing care to residents, b) strengthening working relationships between staff members, c) adapting to novel and changing roles, d) working as an incentive for socialisation, e) leadership by example, f) recruitment and retraining of new staff, and g) divisions between furloughed and attending LTCF staff.
Discussion
The findings show that within the challenges that the pandemic created for LTCFs, staff members reported improved staff working relationships, characteristics by strengthened bonds between staff, improvements in team working and developing new approaches to resident care. However, furloughed and newly recruited staff members were, at times, excluded from these developments. Further research is needed to explore how improvements to staff working relationships can be replicated and sustained prior to future pandemics, and the supportive effect these may have on quality of care and staff mental health and wellbeing.
